There is a real danger of cosmetic culture metrics. When programs get measured by headlines, we miss the real signals of trust - or the lack of it.

Real culture change isn’t a vibe. It’s a set of observable behaviors that scale across a system. If your trust metrics aren't showing up in how people work, you're measuring the wrong things.

The real gist?

  • There is no single metric that would measure impact.
  • Impact is systemic change.
  • Overall, when you bring together different perspectives, unique talents, open minds, treat everyone in a civil, equitable, fair, kind way - results will happen. A little less greed goes a long way.
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"Why do people value DEI? If they want to measure money, then measure overall money. If they want to measure company health, look at indicators such as multiple layoffs, low trust, outdated products or customers who aren’t loyal. Any way you shape it—when you bring lasting, cohesive cultural change that sticks, people work differently together, and it will be reflected in every number."

~ Kinga Vajda, Forbes Agile Group Leader
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🛡️ This quote was originally published by Forbes as part of a Forbes Coaches Council Expert Panel. Reprinted here with permission in accordance with member guidelines.