MEDIA
15 Ways CEOs Can Balance KPIs And Real-Time Intervention For Better CX
“Prepare For The Discomfort Of Public Accountability: What Bezos did is a “mic drop” moment! I’ve been the one cleaning up behind those. Recognize that public accountability makes people uncomfortable. So, be ready! Prepare to handle the uncomfortableness with the following: 1. a non-threatening delivery, 2. someone else to hold everyone accountable, and 3. a plan for how you’ll support them through the necessary business changes.” – Kinga Vajda, Execute Your Intentions, LLC
October 2, 2024
Fifteen Forbes Coaches Council members share how CEOs can bridge the gap between data and real customer experience for better decision-making and service.